Privacy Policy
Last updated: 11 November 2026
At Kaizen Transformations, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our coaching services or request free resources, including our N.E.M.E.S.I.S. Reflection Guide.
It also explains your rights under applicable UK data protection law and how you can contact us about your personal information.
1. Who We Are
Kaizen Transformations provides transformational coaching and personal development services.
The organisation responsible for handling your personal information (the data controller) is:
Business Name: Kaizen Transformations
Website: https://www.kaizentransformations.com
Email: info@kaizentransformations.com
Business Address: 45 Ranelagh Grove, St. Peters, Broadstairs, Kent, CT10 2TE, United Kingdom
For any questions about this Privacy Policy or how we handle your personal information, please contact us using the email address provided above.
2. Information We Collect
Depending on how you interact with Kaizen Transformations, we may collect the following types of personal information.
Personal Information
Your name and email address when you request our free N.E.M.E.S.I.S. Reflection Guide or subscribe to our communications.
Enquiry Information
Contact details and any information you voluntarily provide when enquiring about our coaching services or communicating with us.
Coaching and Booking Information
Information necessary to arrange consultations, manage appointments and provide coaching services, where applicable.
Website Usage Information
Technical information such as your IP address, browser type, device information and website activity, where collected through our website or its enabled analytics tools.
Cookies and Similar Technologies
Information collected through essential website cookies and optional analytics or marketing technologies, where these are enabled.
We aim to collect only the personal information necessary for the relevant purpose and handle it in accordance with applicable data protection requirements.
3. How We Use Your Information
We use personal information for the following purposes:
Delivering Free Resources
To send requested resources, including our free N.E.M.E.S.I.S. Reflection Guide, to the email address provided through our signup forms.
Responding to Enquiries
To respond to questions, provide information about our coaching services and communicate with individuals who contact us.
Managing Coaching Services
To arrange consultations, manage bookings and provide coaching services where applicable.
Email Communications
To send relevant updates, insights and information about our services where we have the necessary permission or another applicable legal basis.
Requesting a free guide does not automatically mean you have agreed to receive unrelated promotional emails.
Website Operation and Improvement
To maintain website functionality, address technical issues and understand website usage where applicable.
Legal and Administrative Requirements
To maintain appropriate business records and comply with relevant legal or regulatory obligations.
4. Our Lawful Basis for Processing
Under UK data protection law, we must have a valid lawful basis for processing your personal information.
Depending on the purpose, the lawful bases we may rely on include:
Legitimate Interests
To respond to enquiries, provide requested resources and manage relevant business communications, where our legitimate interests are not overridden by your rights and interests.
Consent
Where you have specifically agreed to receive marketing communications, or where consent is required for optional cookies and tracking technologies.
Contractual Necessity
Where processing is necessary to arrange or provide coaching services under an agreement with you, or to take steps you request before entering into a contract.
Legal Obligation
Where we are required to process or retain certain information to comply with applicable legal or regulatory obligations.
We assess the appropriate lawful basis according to the purpose for which personal information is collected and used.
5. Free Resources and Email Communications
When you request our free N.E.M.E.S.I.S. Reflection Guide, we collect your first name and email address through our signup form.
How We Deliver Your Guide
We use MailerLite, our email marketing platform, to process your request and automatically send the reflection guide to the email address you provide.
Email Marketing and Consent
Requesting our free reflection guide does not automatically mean that you have agreed to receive promotional emails.
Where we invite you to receive additional updates, insights or information about our coaching services, we will provide a separate opportunity to opt in.
Unsubscribing From Communications
If you subscribe to our marketing emails, you can unsubscribe at any time using the unsubscribe link included in those messages.
You may also contact us at info@kaizentransformations.com regarding your communication preferences or personal information.
How We Handle Your Information
We use personal information collected through our forms for the purposes explained in this Privacy Policy and do not treat a request for a free resource as permission for unrelated promotional marketing.
6. Third-Party Service Providers
Kaizen Transformations uses third-party platforms to operate our website, manage communications and deliver requested services.
Squarespace — Website Hosting
Our website is built and hosted using Squarespace. Squarespace provides website infrastructure and related functionality that supports our online presence.
MailerLite — Email Communications
We use MailerLite to collect information submitted through our free reflection guide signup form, manage subscriber details and send automated emails containing requested resources.
Booking and Communication Services
Where applicable, we may use additional service providers to arrange appointments, respond to enquiries and communicate with clients.
Analytics and Website Performance
Where enabled, we may use analytics services to understand website usage and improve the performance of our website.
How Information Is Shared
We share personal information with relevant service providers only where necessary for the purposes described in this Privacy Policy or where otherwise permitted or required by law.
7. Data Storage and Retention
Kaizen Transformations keeps personal information only for as long as necessary for the purposes for which it was collected, including applicable legal, regulatory and business requirements.
Free Reflection Guide Requests
When you request our free N.E.M.E.S.I.S. Reflection Guide, your first name and email address are processed through MailerLite to deliver the requested resource.
We assess the continued need to retain this information based on the original request, any related communications and applicable legal requirements.
Marketing Communications
Where you have separately subscribed to marketing communications, we retain the information necessary to manage your subscription until you unsubscribe or the information is no longer required.
We may retain limited records of your communication preferences to ensure that your choices are respected.
Coaching Enquiries and Client Information
We assess the retention of coaching enquiries and client information based on the nature of the services provided, the status of the client relationship and any applicable legal or professional obligations.
Legal and Financial Records
Certain business records may be retained for longer periods where required by applicable legal, accounting or regulatory obligations.
Data Deletion
When personal information is no longer required, we take appropriate steps to delete, anonymise or securely dispose of it.
You may contact us at info@kaizentransformations.com to request information about the retention of your personal data or to exercise your applicable data protection rights.
8. International Data Transfers
Kaizen Transformations uses third-party service providers to support our website, communications and delivery of services.
Processing Outside the United Kingdom
Some of the service providers we use may process, store or access personal information outside the United Kingdom.
Data Protection Safeguards
Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection law.
Depending on the destination and circumstances, these may include recognised adequacy regulations or approved contractual safeguards.
Third-Party Service Providers
We review the relevant data protection arrangements of our service providers, including Squarespace and MailerLite, where they process personal information on our behalf.
For questions about international transfers of personal information, you may contact us at info@kaizentransformations.com.
9. Your Data Protection Rights
Under applicable UK data protection law, you have certain rights regarding the personal information we hold about you.
Depending on the circumstances, these rights may include:
Right to Access
You may request access to the personal information we hold about you and obtain a copy of that information.
Right to Rectification
You may ask us to correct personal information that is inaccurate or incomplete.
Right to Erasure
You may request the deletion of your personal information in certain circumstances.
Right to Restrict Processing
You may request that we limit how we use your personal information in certain circumstances.
Right to Object
You may object to certain types of processing, including processing for direct marketing purposes.
Right to Data Portability
Where applicable, you may request to receive your personal information in a structured, commonly used and machine-readable format.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
Automated Decision-Making
You may have additional rights where decisions with legal or similarly significant effects are made solely through automated processing.
How to Exercise Your Rights
To exercise any of these rights, please contact us at info@kaizentransformations.com.
We will respond to requests in accordance with applicable data protection requirements, normally within one month, subject to any lawful extensions or exceptions.
Right to Complain
If you have concerns about how we handle your personal information, we encourage you to contact us first.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk
10. Cookies and Website Analytics
Our website uses cookies and similar technologies to support website functionality and, where enabled, understand how visitors interact with our content.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They can help websites remember preferences, maintain security and provide certain features.
Essential Cookies
Some cookies are necessary for the website to operate properly, including those supporting security and essential website functions.
Analytics and Performance Cookies
Where enabled, analytics and performance cookies may help us understand how visitors use our website, identify technical issues and improve the visitor experience.
Marketing and Third-Party Cookies
Some third-party services integrated into our website may use cookies or similar technologies.
Where consent is required, these technologies will only be used after the appropriate consent has been obtained.
Managing Your Cookie Preferences
You can manage certain cookie preferences through the controls provided on our website, where available.
You can also manage or delete cookies through your browser settings.
Changes to Cookie Usage
We may update our use of cookies and similar technologies as our website and services develop. Relevant information will be updated in this Privacy Policy.
11. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, information-handling practices or applicable legal requirements.
Any updates will be published on this page, along with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
12. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information or how to exercise your data protection rights, please contact us.
Kaizen Transformations
Email: info@kaizentransformations.com
Website: https://www.kaizentransformations.com
Address: 45 Ranelagh Grove, St. Peters, Broadstairs, Kent, CT10 2TE, United Kingdom
We will review and respond to privacy-related enquiries in accordance with applicable data protection requirements.